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RETURNS OR DAMAGED ITEMS
To obtain YVANTE's authorization to return a defective item for credit or replacement, simply call Customer Support within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
- Merchandise must be in its original minimum inner pack quantity, as shipped by YVANTE.COM. Broken quantity inner packs are not returnable.
- Sample items are not returnable.
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
SHORTAGES
If you receive an order from YVANTE's and find it has not been filled completely:
- Check your invoice. If the item was out of stock, it was not charged to your account. If the item does not appear on your invoice, be sure to advise the Customer Support Department representative when you call or write.
- Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.
- If there is no tampering and an actual shortage exists, contact YVANTE'S Customer Support department. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.
- YVANTE'S will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.
- If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.
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